It is our aim to dispatch goods within 48 hours from the time they are ordered (subject to payment). Please allow 1-3 days for delivery. Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control. Any order re-shipped due to being refused or undelivered the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.
Neither Innovation Beauty Academy nor their nominated carrier will accept claims for consequential losses due to late delivery.
Orders placed before 2.00 pm (Monday-Thurs) will be delivered within 2 to 3 working days.
No orders are processed, dispatched or delivered on Bank Holidays or weekends.
Please note that you do need to sign for your delivery upon receipt so please make sure someone is available. Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control. During sale period please expect deliveries to take up to 7 working days.
Your order will be fulfilled as soon as reasonably possible. In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.
We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.
If you are a consumer you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. Advice about your legal rights to cancel the contract is available from your local Citizens’ Advice or Trading Standards office.
Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation which is when the contract between us is formed. If the products have already been delivered to you, you have a period of seven (7) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays and public holidays are not included in this period.
If you choose to cancel the contract we will refund you any money (Excluding delivery charges) which you have paid us for that product. We will process the refund due to you as soon as possible and in any event within 30 calendar days of the day on which you gave us notice of cancellation. All you pay for is the return postage (preferably using Royal Mail Recorded Delivery) of the goods. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. For faulty goods or goods which were inaccurately described or incorrect please see below.
We will refund you on the credit card or debit card used by you to pay.
FAULTY / INCORRECT GOODS:
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please contact us on email@example.com
To help us get this fixed for you ASAP, when you first contact us please include the following information;
-Order number, product name
-Picture of the fault
-Description of the fault
As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from us which is faulty/broken or which you did not order, please email us to inform us within 14 days of purchase and we will arrange a refund. Please contact us prior to returning the items and we will allocate you a returns code and we will advise you how to send or whether to send the items back to us.
HOW TO RETURN GOODS:
1. Re-pack your item(s) in a secure, package and attach the Label.
2. Use this address for returns: 2 Notre Dame Mews, Northampton, NN1 2BG
3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.